Frequently asked questions

It is a collection of commonly asked questions along with their answers to provide information and help users find solutions to common queries.

Testing and Ordering

How quickly does FiftyShot™ dispatch in-stock orders?

FiftyShot™ prides itself on rapid delivery times thanks to our substantial inventory held within US warehouses. For in-stock items, customers typically receive their orders within 1-2 business days, although delivery times may vary based on your geographical location.

What is the lead time for custom orders at FiftyShot™?

Given the variety of custom options available, shipping times for custom orders can vary. However, for in-stock items requiring customization,  FiftyShot™ aims to dispatch orders within 1-2 business days, contingent upon our current customization queue.

Can you list some of the oil brands and producers FiftyShot™ supplies?

We supply to a wide array of well-known brands, including Multi-State Operators (MSOs), Licensed Producers (LPs), and Single State Operators. For a closer look at some of the brands we partner with, please visit our website.

How can I place an order with FiftyShot™?

For general purchases, orders can be conveniently placed through our online platform. For wholesale inquiries, please reach out to us at sales@FiftyShot.com, or connect with us via our chat service or phone for personalized assistance.

How can I test FiftyShot™ AVEO hardware?

If you're an oil brand or producer interested in testing our AVEO hardware, simply fill out the “Test FiftyShot™ Hardware” request form with your contact details. We typically respond within one business day to understand your needs and arrange for a sample kit of FiftyShot™ cartridges and batteries to be sent to you.

Product Information

Where can I find detailed specifications for FiftyShot™ products?

For comprehensive product details including MSDS, specification sheets, COAs, and our Canadian compliance packet, please reach out through our inquiry form. Alternatively, you can call us at 916-287-0144 for direct assistance.

Where can I learn more about FiftyShot's™ product offerings?

For in-depth information on our products, the FiftyShot™ Products Page on our website is your go-to resource.

Product Safety

How does FiftyShot™ ensure its products are free from heavy metals?

FiftyShot™ is committed to product safety, conducting batch tests on all raw materials before manufacturing, and again on the final products in accordance with cGMP standards. This includes shelf-life and leachability studies. Furthermore, independent US third-party labs test our cartridges for heavy metal content, ensuring compliance and safety.

What materials does FiftyShot™ use for cartridges?

At FiftyShot™, we prioritize your safety and well-being, ensuring that all materials in contact with oil adhere strictly to both U.S. and Canadian regulatory standards, surpassing the required consumer safety benchmarks. Our commitment to your health is reflected in our choice of materials:

  • Glass: Our cartridges are crafted with high-quality glass that is free from harmful substances such as arsenic, cadmium, mercury, and lead, ensuring purity and safety in every use.
  • Plastics: We understand the concerns surrounding plastics, which is why we exclusively use BPA-free plastics in our cartridges, eliminating any risk of BPA exposure.
  • Cotton: The cotton used in our cartridges is guaranteed to be free from pesticides, providing a clean and safe medium for oil absorption.
  • Additives: In our dedication to purity and safety, we strictly avoid the use of any potentially harmful additives like glycol in our cartridges.

For more detailed information on our commitment to product safety and the materials we use, please visit our  FiftyShot™ Product Safety page.

Product Reliability

What international battery safety standards does FiftyShot™ comply with?

FiftyShot™ adheres to several key international safety standards to ensure the highest quality and safety of our products:

  • RoHS Compliant: Ensuring our products are free from specific hazardous materials.
  • US FCC and EU CE Compliant: Our batteries meet approved limits for electromagnetic interference.

What manufacturing standards does FiftyShot™ follow?

FiftyShot™ is certified under multiple international standards, underscoring our commitment to quality, safety, and environmental stewardship:

  • cGMP 820 & 110 Certified: For medical devices and good manufacturing practices.
  • ISO 9001, 14001, 13485, 45001 Certified: Covering quality management, environmental impact, medical device manufacturing, and occupational health and safety.
  • HACCP Certified: Highlighting our systematic approach to food safety.

How does FiftyShot™ ensure product reliability?

We maintain strict control over our manufacturing process, never outsourcing to third parties. This integrated approach allows us to guarantee the quality and origin of your vape devices. Our quality control process is rigorous, involving:

  • Pre-manufacturing raw material selection.
  • In-line assembly monitoring.
  • Post-manufacturing final product inspection.

This comprehensive approach ensures that every product meets our high standards for reliability and quality.

FiftyShot™ Technology

Do FiftyShot™ cartridges accommodate various oil viscosities?

Yes, FiftyShot™ cartridges and batteries are engineered to efficiently vaporize cannabis oils of different viscosities. Our products feature a range of aperture sizes, cotton densities, and ceramic micro-core inlets, alongside precise heat control mechanisms, to ensure optimal vaporization. If you're uncertain about the best cartridge for your oil's viscosity, reach out to us. Our team of viscosity experts is ready to recommend the ideal cartridge and battery voltage combination for your specific oils.

How do FiftyShot™ vaping devices maintain true-to-strain flavors?

FiftyShot™ vaping devices are designed with a commitment to authenticity and quality. Our precise material selection and the innovative No-Burn technology™ work in harmony to safeguard the delicate profiles of terpenes and cannabinoids. This meticulous approach ensures that every draw delivers a flavor true to the strain's natural essence. Discover more about how our technology achieves this by visiting our technology overview page.

What sets FiftyShot™ technology apart from other vaping hardware?

At FiftyShot™, our edge comes from a unique blend of industry insight and technical expertise. Our leadership team's deep roots in the cannabis sector, combined with the ingenuity of top-tier aeronautical and fluid dynamics engineers, allow us to tackle the unique challenges of cannabis oil vaporization. This collaboration leads to breakthroughs in product design, ensuring unmatched oil absorption, heating, vaporization, and flavor delivery. FiftyShot™ stands out by merging practical industry knowledge with cutting-edge engineering to create a vaping experience that truly sets a new standard.

How can I get in touch with FiftyShot™?

For all inquiries, including sales, support, and general questions, please visit our [contact page](#). There, you'll find email addresses and local telephone numbers to connect with us directly.

Where are FiftyShot's™ sales and support services based?

Our sales and customer support teams, along with our product warehouse, are all proudly located in California. This centralized location allows us to provide efficient and responsive service to our customers.

What motivated FiftyShot™ to enter the cannabis vaping hardware industry?

Our journey into the cannabis vaping hardware sector was driven by our own experiences as extractors, processors, mycologists, and engineers. Like many in the community, we sought safe, well-crafted, and dependable vaping cartridges that wouldn’t compromise the quality of our oils. Faced with a market that didn’t meet our standards, we took the initiative to design and manufacture our own vaping devices, aiming to set a new benchmark for quality and reliability.

How experienced is FiftyShot™ in the vaping device industry?

FiftyShot™ has been at the forefront of vaping device design and manufacturing since 2017. Our leadership team brings over two decades of collective experience within the cannabis industry, leveraging this extensive knowledge to innovate and improve the vaping experience for our customers.

Tips and Tricks

How do I clean my FiftyShot™ cartridges?

Experiencing a sticky, clogged cartridge, or issues with airflow or activation? A simple cleaning of the cartridge connections often resolves these common problems efficiently.

Pro-tip: Opt for an alcohol-based cleaner such as isopropyl or ethyl alcohol, ideally at a 70% concentration. Use a wipe or swab lightly dampened with the alcohol solution, ensuring it's not overly wet—just slightly damp is perfect. Excess moisture should be squeezed out to avoid any dripping.

FiftyShot™ cartridges are equipped with a premium center pin spring connector, which requires gentle handling to prevent any damage. If the connection seems particularly dirty, the cleaning process can be safely repeated.

Cleaning Steps:

  1. Air Holes: Gently clean around the side air holes located at the base of the cartridge, just above the threading.
  2. Threads: Wipe around the threading carefully to remove any buildup.
  3. Center Pin: Clean around the center pin, taking care not to apply pressure that could push in the center pin

Allow the cartridge to air dry completely before reattaching it to the battery.

How do I clean my FiftyShot™ batteries?

If your battery feels sticky, shows signs of clogging, or you're encountering issues with airflow or activation, a thorough cleaning of the battery connections is likely the solution.

Pro-tip: Use an alcohol-based cleaning agent like isopropyl or ethyl alcohol, with a 70% solution being ideal. Lightly moisten a wipe or swab with your chosen alcohol solution, ensuring it's only slightly damp by squeezing out any excess liquid.

It's important to handle your FiftyShot™ battery with care, especially since the cartridges feature a premium center pin spring connector. Gentle cleaning is key to avoid damaging the spring, but the process can be repeated if necessary for particularly dirty connections.

Cleaning Steps:

  1. Battery Threading: Carefully clean around the battery threading to remove any debris or buildup.
  2. Center Contact Point: Wipe the battery center contact point gently to ensure a clean connection

By maintaining clean connections on both your cartridges and batteries, you'll ensure the best possible performance from your FiftyShot™ vaping device.


What customization options are available for FiftyShot™ AVEO vaporizor products?

At FiftyShot™, we specialize in transforming your branding ideas into reality with unparalleled speed and precision, thanks to our dedicated local customization facility based in Sacramento. Our services are designed to cater to your unique branding needs, ensuring your vaporizer products stand out in the market. Here’s what we offer:

  • Mouthpiece Customization: Elevate your brand’s presence with a custom-designed mouthpiece. Choose from a wide range of Pantone colors, add your logo, or even create a completely unique shape tailored to your brand’s identity.
  • Glass Customization: Make a bold statement with full-color, 360-degree branding on the glass component of your vaporizer. This option ensures your product captures attention from every angle, offering an immersive branding experience.
  • Base Customization: The base of your vaporizer doesn’t have to be standard. Customize it with your chosen Pantone color or brand it with your logo to complete the look of your bespoke vaporizer product.

With FiftyShot™, your branding vision can be realized within just 24 hours, from initial concept to the finished product. Let us help you create a vaporizer that truly represents your brand.

How do I request a custom order?

Starting your custom order is straightforward and hassle-free. Choose one of the following convenient methods to launch your project with us:

  1. Branding Request Form: Kickstart your customization journey by filling out our [Branding Request Form](#). It's the quickest way to get your details directly to our customization team.
  2. Email Us: Prefer to outline your project in an email? Send your custom order request to info@fiftyshot.com. Our team is on standby to respond to your queries and get your project moving.
  3. Give Us a Call: For those who prefer a more personal touch or immediate assistance, please call us at 916-287-0144. Our friendly staff will be delighted to discuss your customization needs and how we can bring your vision to life.

Whichever method you choose, our dedicated team at FiftyShot™ is excited to work closely with you, ensuring your custom order is executed to perfection.

Is there a minimum order quantity for custom orders?

At FiftyShot™, we firmly believe in supporting the growth and success of brands at every stage of their journey. We understand that every big brand starts small, and we're committed to being a part of your growth story. That's why we've tailored our customization services to be as inclusive as possible, accommodating orders of all sizes.

Whether you're a startup looking to make a strong first impression, a small brand aiming to stand out, or an established company seeking to maintain your market presence, we're here to support your vision. Our customization services are available with a minimum order of just one case, ensuring that businesses of all sizes have the opportunity to personalize our products to fit their unique brand identity.

By choosing FiftyShot™, you're not just getting a supplier; you're gaining a partner who believes in your potential and is committed to helping your brand grow, regardless of its current size.

Can I see samples or mock-ups of my custom design before placing an order?

Absolutely! At FiftyShot™, we firmly believe in bringing your custom design vision to life before you make any commitments. That's why, upon receiving your customization request, we're dedicated to providing you with a precise digital rendering of your envisioned product.

To kickstart this process and see your vision come to life, simply email us your logo file at info@fiftyshot.com. Our team works diligently to create these digital mock-ups, typically delivering them on the same day we receive your request. This prompt and detailed preview allows you to review and refine the design, ensuring it perfectly aligns with your brand's identity and meets your exact specifications.

Don't wait to transform your ideas into reality. Send us your logo today, and let's create something truly remarkable together. This process is a cornerstone of our commitment to excellence, ensuring that the final product you receive is precisely as you envisioned, tailored to enhance your brand's impact.

How long does it take to complete a custom order?

At FiftyShot™, we recognize that timing is crucial when it comes to your custom orders. While the customization process involves various factors that can influence the overall timeline, our streamlined operations are designed to deliver efficiency without compromising on quality.

Typically, we are proud to offer a swift turnaround, with the ability to customize and dispatch your order within 24 hours of finalizing the design details and receiving your confirmation. This rapid service ensures that your customized products are on their way to you as quickly as possible, allowing you to plan and proceed with confidence.

To ensure a smooth and speedy process, we encourage clear communication and prompt responses during the design approval phase. This collaborative approach helps us meet our commitment to delivering your custom order with efficiency and precision.

Are there additional costs associated with customizing FiftyShot™ products?

At FiftyShot™, we strive to make the customization of our products both accessible and affordable. Recognizing that each customization involves its own set of requirements, we have established a transparent and fair pricing structure that accommodates both fixed and variable costs associated with producing custom cartridges.

We are committed to providing value to our customers, ensuring that the fees for customization reflect the quality and care we put into each custom order. To learn more about our pricing and to receive a personalized quote tailored to your specific customization needs, we invite you to reach out to us.

Contact us today at [info@fiftyshot.com](mailto:info@fiftyshot.com) to explore your options and discover how we can bring your unique vision to life with our custom cartridges, all at a price that aligns with your budget and expectations.

Can I modify or cancel my custom order once it has been placed?

At FiftyShot™, we understand that plans can change, and we aim to accommodate your needs with flexibility. You have the option to modify your custom order details up until the day it enters production. This policy is designed to give you the freedom to make last-minute adjustments, ensuring that the final product perfectly aligns with your vision.

To discuss any changes to your order or if you have any questions about the modification process, please don't hesitate to contact us. We're here to assist you every step of the way, ensuring a seamless and satisfying customization experience.

How does the customization process affect product warranties?

At FiftyShot™, we stand behind the quality of our products, including those that have been customized to your specifications. Customizing your product will not impact the warranty coverage against manufacturing defects. We ensure that every item, customized or not, meets our high standards of quality and reliability.

However, it's important to note that customized products are unique to your specifications, making them non-refundable and non-returnable for reasons other than manufacturing defects. This policy is due to the personalized nature of these items, which cannot be restocked or resold.

We appreciate your understanding and are committed to ensuring that your customized products are crafted to perfection and free from any manufacturing flaws.

Will you provide branding services for third-party vape hardware

At FiftyShot™, we're open to offering our expert branding services on vape hardware that wasn't originally purchased from us. While we're excited to help you customize your products to reflect your brand's identity, it's important to note a few considerations.

Firstly, while we apply the same level of care and precision to third-party hardware, we cannot extend our warranty or guarantee to products that are not sourced from FiftyShot™. This policy is in place because we cannot verify the manufacturing standards or material quality of hardware not supplied by us.

Additionally, customizing third-party hardware may incur extra costs. This is due to the potential need for creating specific printing jigs or adapting our equipment to accommodate the unique specifications of your hardware. Rest assured, we will communicate any additional costs upfront, ensuring transparency throughout our collaboration.

We're here to bring your branding vision to life, even if your hardware didn't originate from our inventory. Let's discuss how we can transform your third-party vape hardware into a branded masterpiece that stands out in the market.

How many colors can you print on your hardware? 

At FiftyShot™, we offer advanced printing technology that allows us to bring your designs to life in vibrant full color. Our capabilities include printing around the entire circumference of the hardware, ensuring a seamless 360-degree visual experience. Additionally, we pride ourselves on achieving high-resolution results, guaranteeing that every detail of your design is captured with clarity and precision. Whether you're aiming for subtle shades or bold hues, our printing process is designed to meet your creative needs with unparalleled color fidelity.

What type of file should I provide for my custom design?

To ensure the highest quality of your custom design, we strongly prefer receiving vector files (such as AI, EPS, or SVG formats). Vector files allow for scalability without loss of resolution, ensuring your design remains crisp and clear at any size. However, if a vector file is not available, we can accommodate high-resolution PNG files, provided they have a transparent background. This flexibility allows us to work closely with your available resources to achieve the best possible outcome for your custom design.

Is it possible to customize the packaging of my products?

Absolutely! At FiftyShot™, we understand the importance of a cohesive brand identity, which is why we extend our customization services to include packaging. Tailoring your product's packaging ensures that your brand makes a memorable impression from the store shelf all the way to the end user's hands. Given the bespoke nature of packaging solutions, we don't list all options on our website. To explore the full range of custom packaging possibilities and to find the perfect fit for your brand, please reach out to us at info@fiftyshot.com. Our team is eager to assist you in creating a seamless and impactful brand experience.